Melrose Hideout – Privacy Policy

Last Updated: December 2025

At Melrose Hideout, we respect your privacy and are committed to protecting your Personal Information. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website or use our services. By using our website or contacting us, you consent to the practices described below — in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

1.1 Personal Information You Provide

When you make an enquiry, booking, reservation, or contact us via form or email, we may collect:

  • Your full name

  • Email address

  • Phone number

  • Physical / postal address (if relevant for bookings or services)

  • Details of your request or booking (dates, services required, special requests)

  • Payment or billing information (if applicable)

1.2 Automatically Collected Information

When you browse our website, we may collect:

  • IP address and device/browser information (browser type, operating system)

  • Date/time of website visits and pages viewed

  • Cookies or similar tracking data to help us analyse usage and improve our website

2. How We Use Your Information

Your Personal Information may be used to:

  • Respond to your enquiries, booking requests or service requests

  • Process bookings, services, or orders and communicate relevant details (confirmations, reminders, updates)

  • Provide the services or accommodations you request

  • Maintain internal records for business, legal, or accounting purposes

  • Improve our website, services, and user experience

  • Send marketing or promotional communication — only if you have explicitly opted in

3. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

  • Enable essential site functionality and security

  • Analyse how visitors use the site — traffic, performance, visitor flow

  • Remember user preferences or session data

You can disable cookies through your browser settings; however, this may affect the website’s functionality or user experience.

4. Sharing or Disclosure of Your Information

We do not sell or trade your Personal Information. We may share or disclose your information only when necessary and for limited purposes, such as:

  • Trusted service providers or partners involved in fulfilling a reservation, service, delivery, or necessary support — under confidentiality obligations

  • Website hosting or IT support providers for site maintenance and operations

  • Legal or regulatory authorities if required by law

Third parties receiving your information must commit to confidentiality and may only use your data for the specific purpose for which it was shared.

5. Data Security & Retention

We implement reasonable technical and organisational measures to protect your Personal Information against:

  • Unauthorised access or disclosure

  • Loss, theft, misuse, or alteration

Your data is stored securely, and access is limited to authorised personnel only. We retain your personal information only as long as necessary to fulfil the purpose it was collected for — or to comply with legal, regulatory, or accounting obligations.

6. Your Rights under POPIA

You have the right to:

  • Request access to the Personal Information we hold about you

  • Request correction or updating of inaccurate or outdated information

  • Request deletion of your personal data — where legally permissible

  • Withdraw consent to marketing or other communications at any time

  • Object to certain dataprocessing activities under defined circumstances

  • Lodge a complaint if you feel your rights have been violated

To exercise these rights, you may contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on our website, with the “Last Updated” date indicating the most recent revision.

8. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information:

Melrose Hideout
Website: https://melrosehideout.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]